Frequently Asked Questions
What is a FREE 15 Minute Consultation?
We believe that it’s important that you are able to let us know what is going on, but most importantly to make sure that we are the right fit for you. A FREE consultation allows us to find out more about what is going on, answer any of your questions, and connect you with the right therapist.
Do you accept Insurance?
We don’t participate with any insurance panels. Insurance can get in the way of the work we will do together. Insurance companies require a diagnosis code be provided to reimburse for treatment.
While for some this is perfectly okay, for others this could be problematic.
It’s important to remember that years later medical records can be subpoenaed, which could come back to haunt you – especially in situations of custody, divorce, creditability, obtaining security clearances, even when applying for certain jobs.
The bottom line is that once you are given a diagnosis, it stays with you for the rest of your life… which is something to think about when using insurance.
Can I use my Out of Network Benefits?
Yes, you can!!!!! OON benefits are a great way to cover a large percentage of the cost for therapy. Many of my clients use their OON benefits – and find they are reimbursed a large amount. In fact, you may have OON benefits and not even know about it! After each session, we will provide you a Superbill – this provides the date of service, a diagnosis code, session code, and amount you were charged. You are responsible for submitting all claims to your insurance. Insurance can be super confusing, which is why it’s important to understand what will be covered, if you have an unmet deductible, and when your plan renews! Here are some questions you want to ask when contacting
Member Services on the back of your insurance card:
- Do I have out-of-network benefits?
- Do I have a deductible for mental health services? If so, how much have I contributed towards/met?
- When does my plan renew (NOTE: Many plans renew January 1st of each year)?
- What percentage or amount will I be reimbursed – after meeting my deductible (if you have a deductible)?
- Does my OON benefits cover couples or sex therapy?
- How many therapy sessions (out-patient mental health) does my insurance cover?
- And most important, how do I submit the claim?
If this feels unclear or confusing, please let us know and we can help walk you through this process!
When speaking with your insurance company it is important to inquire if your insurance will reimburse visits if you are seen by an LMSW (Licensed Master Social Worker), but is signed off by a licensed LCSW or Psychologist.
The insurance defines this as a “Supervised Visit.” While many insurance companies allow for this—some will NOT reimburse if the visit occurs with an LMSW and is signed off by an LCSW (Licensed Clinical Social Worker).
After each visit you will be given a “Superbill”—this provides a diagnosis code, session/visit code, the date of service, and how much you’ve been charged for that visit.
On the Superbill it indicates that while I’m the individual providing service, I am being supervised.
You are responsible to know your insurance policy and to submit all claims to your insurance company—when seeking reimbursement.
Can I cancel an appointment? Do you have a cancellation policy?
We know that life gets hectic, and sometimes things are out of your control (i.e., the kid threw up, you’re called away for business, etc.). Not to worry…
We will try my best to reschedule your appointment within the week to avoid a cancellation fee. Yes, you can cancel your appointment at any time; however, if not done 48 hours prior to when we are scheduled to meet, you will be charged the full session fee for cancelling prematurely.
Please know that you cannot seek reimbursement from insurance for cancellation fees.
We absolutely hate implementing this policy – so please, please… please be in communication with us (via text message or email) if you need to cancel.